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Terms & Conditions

PLEASE READ CAREFULLY

he purchase of any travel services offered by Eastern Voyage Pvt Ltd doing business as Eastern Voyage Pvt Ltd, (hereinafter “Eastern Voyage Pvt Ltd”) constitutes a contractual arrangement between you and Eastern Voyage Pvt Ltd, and represents your acceptance of the Eastern Voyage Pvt Ltd Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. You are advised to check on the Web sites or to request the latest version of the Terms & Conditions from your Travel Agent or Eastern Voyage Pvt Ltd prior to booking your vacation.

Final payment is due 45 days prior to commencement of services, with some limited exceptions as set forth below. Payment of the deposit indicates you have read and accepted these Terms and Conditions.

If final payment is not received by the due date, your reservation will be canceled and your full deposit, including Travel Protection payments, will be retained by Eastern Voyage Pvt Ltd. Eastern Voyage Pvt Ltd is not responsible for canceled land and/or air reservations in the event payment is not received by the final payment date. Payment in full is required at time of booking for reservations made within the final payment date of your vacation (in most cases, within 45 days of departure). For group reservations, Travel Agents should refer to the Group Policy, which will be provided to you by Eastern Voyage Pvt Ltd upon request and is also located in the Travel Agent Portal.

Acceptance on the vacation is subject to presentation of the Eastern Voyage Pvt Ltd Traveler Certificate, which will be available in your final Travel Documents.

Exceptions Apply to These Vacations:

The following deposit and/or final payment dates apply to these vacations. Please see your invoice for more information on deposit and/or final payment dates.Air Inclusive Vacations:

  • An additional $250 per person non-refundable air deposit is required for any air booked in conjunction with any land vacation. Air can only be booked by Eastern Voyage Pvt Ltd in conjunction with a land package.

Other Vacations:

  • For vacations that include a Singapore, Malaysia, Thailand,final payment is due 75 days prior to the commencement of services.
  • For vacations that include a train, final payment is due 65 days prior to the commencement of services.

Cancellations & Cancellation Fees:

If cancellation is received by Eastern Voyage Pvt Ltd before the final payment date of your vacation, your non-refundable deposit and Travel Protection payments will be retained in addition to any airline-imposed fees or penalties. For individual reservations, the following per person cancellation fees apply. Total price does not include discounts, promotions, or special incentives. (For group reservations, refer to the Group Policy.)

Standard Cancellation Fees:

  • 45-22 days prior to commencement of services: 20% of total price
  • 21-8 days prior to commencement of services: 30% of total price
  • 7-1 days prior to commencement of services: 50% of total price
  • On departure day and later: 100% of total price

For vacations that include a train

  • 65-47 days prior to commencement of services: 50% of total price
  • 46-0 days prior to commencement of services: 100% of total price

Cancellation fees may also apply to any additional services, including accommodations, independently supplied services, and optional excursions reserved prior to, during, and after the tour. If flight changes, including flight cancellations and/or name changes, are requested after full land and air deposits are received, revision fees, change fees, or airline cancellation fees will apply In many instances, airline revision or change fees can be up to 100% of the ticket price. Cancellation penalties will be quoted at time of cancellation. 

Eastern Voyage Pvt Ltd reserves the right to cancel or reschedule any vacation departure for any reason, including insufficient demand. If a vacation is canceled prior to departure, Eastern Voyage Pvt Ltd only responsibility will be to refund the amount received for the reservation. Eastern Voyage Pvt Ltd will try to rebook the same vacation with a different departure date, or a similar vacation. For air-inclusive vacations Eastern Voyage Pvt Ltd will try to confirm air schedules for the selected new dates, subject to availability. Eastern Voyage Pvt Ltd cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Eastern Voyage Pvt Ltd

Accommodations:

The accommodations listed on the Web site are intended to be used on all departures; however, if a change becomes necessary for any reason, including additional departures on the same date and/or hotel location changes, the accommodations substituted will be equivalent to those shown. Every effort is made to reserve only twin-bedded rooms. Occasionally, some hotels will only provide double-bedded rooms. These rooms will be allocated to couples. Please note that accommodation check-in times vary worldwide. 

Refunds:

Please note that any request for refunds is subject to these Terms & Conditions; no refund will be made for unused services of less than 48 consecutive hours, for unused transportation where group activity tickets are involved or for voluntary modifications made by the traveler. Airport transfers are complimentary with air booked through Eastern Voyage Pvt Ltd on qualifying flights and dates. Not all flights or dates qualify. Customers not using the included transfer will not be given a cash equivalent or vacation price reduction.

Safety:

Please be aware that during your participation in vacations operated by Eastern Voyage Pvt Ltd, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Eastern Voyage Pvt Ltd will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While Eastern Voyage Pvt Ltd will use its best efforts to ensure the adequate measures are taken, by agreeing to participate in a tour and/or optional excursions you agree that you will hold Eastern Voyage Pvt Ltd harmless regarding any provision of medical care or the adequacy of any care rendered.

Photographs or Pictures:

Photographs or pictures appearing on the web site should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown on the vacation pages are current at the time of printing and may not reflect the actual tour routing should the itinerary change.

Optional Excursions & Activities:

The air carriers, accommodations, and other suppliers (referred to as “the Suppliers”) (including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing optional activities and excursions (“the Services”) in the area of the vacation itinerary that are available for booking are not run, supervised, or controlled in any way by Eastern Voyage Pvt Ltd. These services are provided by local operators or other third parties that are entirely independent of Eastern Voyage Pvt Ltd, which has no control and has no right of control over the operations of these independent contractors.

Such activities and excursions do not form any part of the product or services sold to you by Eastern Voyage Pvt Ltd or of these Terms & Conditions, even where Eastern Voyage Pvt Ltd suggests particular operators/other third parties and/or assists you in booking such activities or excursions. Your contract for such activity or excursion will be with the organizer or operator of that activity or excursion and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability. Eastern Voyage Pvt Ltd has no liability for any such activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the activity or excursion.

Any advice or assistance on or with any activity or excursion provided by any local representative does not mean or imply that the activity or excursion is sold, supervised, or controlled by Eastern Voyage Pvt Ltd or that any such advice or assistance is given on behalf of Eastern Voyage Pvt Ltd. Vacation participants are asked to check with the operator of any activity or excursion and the applicable Terms & Conditions before booking.

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